Last Updated: July 23, 2026
Introduction
This Privacy Policy explains how glen-serval collects, uses, discloses, and protects personal information obtained through our website and service operations. We are committed to handling your information responsibly and in compliance with applicable Australian privacy legislation.
Information We Collect
Information You Provide
When you submit service requests or contact us through our website, we collect information including:
- Full name
- Email address
- Vehicle make, model, and year
- Service preferences and requirements
- Any additional information you choose to provide in message fields
Automatically Collected Information
When you visit our website, certain technical information may be automatically collected, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
Personal information collected is used for the following purposes:
- Processing and responding to service requests
- Scheduling and confirming appointments
- Communicating about your vehicle service requirements
- Maintaining service history records
- Improving our website functionality and user experience
- Complying with legal obligations
Information Disclosure
We do not sell, trade, or rent your personal information to third parties. Information may be disclosed only in the following circumstances:
- With your explicit consent
- To service providers who assist in our business operations, under strict confidentiality agreements
- When required by law or legal process
- To protect our rights, property, or safety, or that of others
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission protocols
- Access controls limiting who can view personal information
- Regular security assessments
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service records are typically maintained for a period consistent with warranty obligations and legal requirements.
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to legal retention requirements
- Objection: You may object to certain uses of your information
To exercise these rights, contact us at [email protected] with details of your request.
Cookies and Tracking Technologies
Our website uses essential cookies to ensure proper functionality. We use localStorage to remember your cookie consent preferences. For detailed information about our cookie practices, please review our Cookies Policy.
Third-Party Links
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our website following policy updates constitutes acceptance of the revised terms.
Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact us at:
glen-serval
Unit 7, 142 Industrial Drive
Melbourne VIC 3000
Australia
Email: [email protected]
Complaints
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).